PCM is an internationally esteemed, reliable, behaviorally based communications model used to individually adapt connection and motivation to build trust and relationships.

The Model can help us achieve success by increasing our awareness of the strength and failure potentials that are most active in our personality. PCM becomes a powerful tool that enables us to replace non-productive behaviors with what your unique personality structure requires. How is this possible? By identifying stress patterns and methods for resolving them.

The Process Communication Model® enables individuals and organizations to reap the benefits of:

  • Emphasizing your qualities
  • Knowing how to communicate constructively
  • Discovering and re-discovering everyone’s unique personality and personality characteristics
  • Understanding people with very different personality structures and how best to learn from them
  • Optimizing individual talents
  • Anticipating and reducing misunderstandings that result from miscommunication
  • Foreseeing conflicts and developing stress management tools

The Process Communication Model® is utilized in order to: work better together, manage better, coach better, recruit better, sell better, help others better, manage your private life better, and improve your personal and professional quality of life. The Process Communication Model® is not a generalization of the content of a speaker but an observation second by second of not only what is said, but how it is said.

Process Communication Model® History


In the early 1970’s, Dr. Taibi Kahler developed a clinical model for rapid psychological diagnosis called the “Miniscript.” Using it, psychiatrists and psychologists found they could improve communication and significantly reduce treatment time.


For this discovery, the International Transactional Analysis Association awarded Dr. Kahler the 1977 Eric Berne Memorial Scientific Award.


From 1978 to 1996, when hiring astronauts, NASA used Dr. Kahler’s evaluation methods to determine which candidates would have the drive and appropriate stress responses to succeed in the high-pressure environment of a manned space mission.


Since the 1970’s, the scope of application of Process Communication Model® has grown extensively. The model’s users include corporate executives, health care professionals, teachers and educators as well as politicians.

The Process Communication Model® has withstood professional scrutiny and been enhanced through continued research for over 35 years. Today, PCM is used by businesses and government agencies throughout the world as, among other things, a management, selection, placement and motivation methodology. The education applications of PCM are used by teachers to maximize their effectiveness and to connect with hard to reach students. Psychiatrists, psychologists and counselors use the clinical version of PCM, the Process Therapy Model® to treat and counsel their patients and clients.


Today, over one million people, from astronauts to entrepreneurs to private individuals have put the tools Process Communication Model® offer to work for themselves in their job or private life

What is the PCM?

The Process Communication Model® (PCM) is the non-clinical communication and management methodology derived from Dr. Kahler’s research. PCM can be used in every aspect of one’s life, in every personal and business interaction.

At the core of PCM training is learning to identify another person’s primary, or “Base” personality type, primarily through the language that he or she uses, and the unique communication styles, psychological needs, behaviors and other characteristics of each of the six personality types. With this knowledge, PCM can be used:


  • to engender a feeling of connection and rapport in others;
  • to identify the most effective style of communicating with someone – the specific words, tones, gestures, postures and facial expressions that are most likely to result in a productive interaction;
  • to ascertain a person’s primary psychological needs and motivations and to use that knowledge to predict and influence his or her actions and decisions;
  • to understand the genesis of distress and how to avoid situations and behaviors that are likely to lead to it;
  • to recognize the speech patterns and behaviors that signal impending distress;
  • to predict and identify a person’s distress behaviors; and
  • to implement targeted distress intervention tactics.


PCM training and consulting services are provided exclusively through a network of authorized trainers who have been trained, evaluated and certified by a PCM Master Trainer. Each Master Trainer has studied with Dr. Kahler to ensure that a uniform standard of competence is maintained among all PCM trainers worldwide. Certified PCM trainers are the only non-clinicians with the ability to administer the PERSONALITY PATTERN INVENTORY and to obtain the profiles and seminars based on its output.

Applications for Use

The Process Communication Model® offers a wealth of wide ranging tools to develop a variety of competencies within your organization. The strength of this approach lies in the originality of the model’s components, which enable you to adjust your training investment to match corporate strategy and your employees’ needs.


Management: Achieving excellence

Sales relations: Taking performance to the next level

Team building: Developing functional & competitive teams

Team cohesion: Strengthening the bonds of cooperation

Individual coaching: Raising awareness and fulfilling potential

Team coaching: Maximizing on the talents of the team

Conflict management: Relieving tension by managing conflict

Aid in recruiting: Making enlightened hiring choices

Staff retention: Developing & motivating employees

Internal trainers: Efficiently communicating competencies

Validity and Reach

Over a million people have taken the Personality Profile Inventory across 33 countries in 18 languages.

More than 2,500 Trainers and Coaches have been certified in the Process Communication Model®Methodology languages.


In 2015 and 2016 alone, more than 100,000 people have been trained or coached in PCM. The methodology has been rigorously tested for reliability and validity and has been accepted as the leading methodology that is deeply rooted in the observation of human behavior. (Validity and Reliability Study) PCM provides a reliable and validated method of identifying and understanding personality structures, the impact of live events, and communication dynamics.


It is based on a scientific, award-winning clinical discovery.

More than 40 books have been written on, or make reference to the Process Communication Model® in addition to numerous articles and research papers. Visit the Bibliography Page.

About the Test

Individual personality structure is comprised of six, separate and mutually exclusive behavior types, called Thinker, Harmonizer, Persister, Rebel, Imaginer, and Promoter. Likened to a six-floored condominium, personality structure is ordered, indicating the relative amount of time a person experiences and demonstrates the behaviors of a given type floor. These second-by-second behaviors – categorized by words, tones, gestures, postures and facial expressions – can be observed objectively with significantly high reliability. Additionally, test-retest reliability research indicates that once a person’s condominium order is set, that order seldom changes.


People who wish to use the Process Communication Model® will first complete the Personality Pattern Inventory, a questionnaire which, once processed, will enable them to discover their personality structure. The metaphor of a condominium helps us to visualize the composition of each unique personality structure.


The Personality Pattern Inventory, also measures the amount of energy available to the individual to experience each personality floor. Correlations for each personality type include: character strengths, management styles, channels of communication, perceptual preferences, environmental choices, and personality traits.


No one type is better or worse, more or less intelligent, or more or less OK. Each has strengths and weaknesses.

Each of us has the need to appreciate values like the Persister; has some of the spontaneity of the Rebel; has the compassion and warmth of a Harmonizer; has the ability to be logical as does a Thinker; can enjoy the experience of taking a risk as can a Promoter and has some of the calm that the Imaginer shows. In PCM we do not therefore, speak of types of people, but types in people. However we each have one or sometimes two personality types more obvious in us than others.


Click HERE to find out more information about the six personality types.

PCM Helps Managers Communicate Effectively

Created by Dr Taibi Kahler, the Process Communication Model® (PCM) is the world’s premier tool that is based on human behavior. It enables the user of PCM to understand how and why people communicate.

  • Observe and understand your own behavior
  • Understand the behavior of others and know how to communicate with them effectively
  • Analyze conflict and miscommunication and know how to find resolution and a return to effective communication


PCM is the only such model that originated from behavioral observation.


Deciding what works best for you and your goals can be confusing. Let us make it simple with a breakdown of our membership levels and services that we offer and the benefits of each.

Go to Wired University

Vinny Gerace with Wired Within is a certified independent provider of the Process Communication Model® and all materials related thereto, which are the proprietary rights of Kahler Communications, Inc. The Kahler Communication name is used by express permission and this person, entity, or firm is otherwise not associated with, nor owned, in whole or part, or controlled or managed by Kahler Communication, Inc.

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